REFUND POLICY
This Refund Policy uniformly standardizes the return and refund rules for all commodity orders on the website, clarifying user service rights, return qualification conditions, refund processing cycles, and special exception scenarios. All shopping behaviors on the website are deemed automatic recognition and compliance with this policy rule.
We provide a unified 60-day return service window for all commodity orders. All return applications must be initiated within 60 calendar days after the customer receives the goods. Applications exceeding the specified time limit will not be included in the scope of return review to ensure standardized and orderly after-sales management.
Eligible returned goods must maintain complete original packaging, intact product appearance, unused functional status, and complete supporting accessories and manuals. The products must not have man-made damage, scratch wear, water soaking, private disassembly, or long-term use traces to meet resale inspection standards.
For smart electronic monitoring devices, we strictly require returned products to retain original factory configuration, complete packaging boxes, accessories, and certificate documents. Products with missing accessories, modified internal programs, or damaged main components will not be eligible for return and refund services.
Customers need to independently initiate return applications through official website channels and provide accurate order information and return reason descriptions. For returns caused by product damage, functional abnormality, and quality problems, customers need to provide corresponding real picture evidence for official review and verification.
All return applications must obtain official platform approval before customers can send back goods by themselves. Goods returned without official authorization will not be accepted and processed uniformly, and the platform will not bear corresponding logistics risks and refund responsibilities.
The shipping cost of returning goods is borne by the customer. The free global shipping service provided by the platform only applies to the initial outbound delivery of orders and does not cover return logistics expenses. The initial shipping fee of the original order is non-refundable.
After the returned goods are delivered to the designated receiving address, the warehouse team will conduct professional inspection and acceptance of the product status, verify whether the goods meet the return standards, and confirm the final processing result of the return application.
After the return application is officially approved and passed warehouse inspection, we will initiate the refund process uniformly. The standard refund processing cycle is 5 to 10 business days, and the funds will be returned to the original payment account path used by the customer when placing the order.
The arrival time of refund funds is affected by the processing rules of the customer’s payment institution and bank system. The platform completes the internal refund operation within the specified cycle, and the subsequent fund arrival delay caused by third-party financial institutions is beyond our control scope.
For orders purchased during preferential activities and discounted products, they also enjoy the same 60-day return service rights and 5 to 10 days refund cycle, and there is no discriminatory rule of refusing returns for discounted commodities.
We support partial return and full return services according to actual order conditions. For orders containing multiple commodities, customers can apply for separate return of single eligible goods, and the platform will calculate the refund amount according to the unit price of the corresponding commodities.
We do not support return and refund applications caused by personal subjective preference differences, manual misoperation damage, unauthorized disassembly and modification of equipment, and failure to use products in accordance with official usage specifications.
After the refund is completed, the corresponding product service right and after-sales guarantee right of the order will be terminated synchronously. Customers who need to purchase products again can place new orders on the website to obtain complete product and service rights.