SHIPPING POLICY
This Shipping Policy uniformly stipulates all order processing rules, logistics delivery standards, global shipping rights, and responsibility division mechanisms of the website. All orders placed on the official website will be implemented in accordance with the unified rules of this policy.
We implement a global free shipping policy for all orders without minimum order amount threshold. All customers from all regions can enjoy free standard outbound shipping services after completing order payment, with no hidden shipping fees, handling fees, or regional surcharges.
The unified order processing cycle of the platform is 1 to 3 business days. After the customer’s payment is successfully verified and confirmed, the warehouse team will complete order sorting, commodity inspection, packaging, and outbound delivery within the specified cycle. Business days do not include weekends and official statutory holidays.
A unified global delivery cycle is implemented for all regional orders, with a standard delivery time of 6 to 12 business days from the date of outbound shipment. The platform adopts unified logistics distribution standards globally, and there is no differentiated delivery time rule for domestic and international regions.
We do not provide additional expedited shipping services. All orders uniformly execute standard free shipping and 6 to 12 days delivery cycle, and there is no paid fast channel option to ensure the fairness and uniformity of global customer service standards.
After the order is shipped, the system will automatically generate a tracking number and synchronize it to the user’s order background. Customers can query the real-time transportation status of the package through the official tracking channel to understand the logistics progress.
During the global cross-border transportation process, packages may encounter routine customs inspection and temporary detention. All customs inspection procedures belong to normal international logistics links, and the platform cannot interfere with and accelerate the official customs clearance process.
All orders are settled in United States Dollars uniformly. The free shipping service covers all standard outbound logistics costs of the platform, and any local import tax, customs duty, and administrative fee generated during cross-border entry shall be borne by the customer in accordance with local regulatory requirements.
Customers must ensure that the submitted shipping address is complete, accurate, and deliverable before paying the order. Address errors, missing information, and invalid receiving addresses will lead to delivery failure and package return, and the platform will not bear repeated shipping costs and loss responsibilities.
If the logistics tracking status is stuck, delayed, or abnormal during transportation, customers can submit an inquiry application through official service channels. We will verify the logistics situation with the shipping carrier and feed back the latest progress and processing suggestions in a timely manner.
For packages confirmed lost by official carrier assessment, we will provide compliant solutions such as re-delivery or refund according to the order situation, ensuring that customers’ legitimate shopping rights are fully protected within the scope of policy rules.
If the package is returned to the warehouse due to non-delivery, refusal of receiving, and customs clearance problems, the initial free shipping qualification of the order will be automatically consumed. If customers need re-delivery, they need to bear the corresponding secondary logistics costs by themselves.
We will adjust the shipping policy content in a timely manner according to the optimization of logistics channels and the adjustment of global transportation rules. All updated policy terms will be displayed on the official page in real time, and subsequent orders will implement the latest service standards.